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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@skinhavenco.com

General

We are based in Melbourne, Australia. 

Yes, we are a vegan and cruelty-free company. We are CCF certified and approved.

Yes, all our packaging including the caps and fittings are recyclable.

Orders

Unfortunately, no changes can be made to an order once it has been placed. We recommend that you check your orders carefully before purchasing.

Please make sure you have provided us with a valid email address. Please also check your junk or spam folder. Please also email us via skinhavenaustraliaa@gmail.com for assistance.

Unfortunately, we do not accept returns or exchanges due to the nature of our products and health concerns. This applies to ALL orders.

If your product is damaged, please email us within 7 days of delivery date

Shipping

We are dispatching and shipping out orders as normal. However, due to COVID-19, there may be delays on the shipment depending on your location. 

For orders within Australia, orders can be tracked via Australia Post website. Please refer to the website for shipping times. 

We will notify you once your order has been dispatched via email or message on your phone.

***PLEASE NOTE to all international customers, we are not accepting any international orders at this stage. However, this should be available shortly. Please keep an eye for an announcement on our social media pages.

AUS & NZ

All parcels to Australia and New Zealand will be delivered via Australia Post.

Shipping within AUS generally takes between 1-6 business days and up to 10 business days in NZ. 

Other Countries

We do not accept international orders at this stage, however please keep an eye for announcements on our social media webpage once it is ready.

For any other enquiries, please contact us at enquiry@skinhavenco.com

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